Refund policy

Refund Policy:

If a product is defective or damaged upon delivery, the customer has the right to return it for a complete refund or exchange within 30 days of purchase. The customer must provide proof of purchase and proof of damage, such as a receipt or order number and a picture of the product. If the product breaks after delivery, then we still offer fixes for up to 3 months. The customer must reach out on Instagram @SoCalDivinity or socaldivinity@gmail.com for us to verify it can be fixed. The customer must also pay for the shipping labels to return the product to us and send it back to them (around $6 each). 

Manufacturing Defects:

If the defect is due to a manufacturing error, the customer will receive a full refund or exchange. The customer must return the defective product to us within 30 days of purchase.

Refund Processing:

Refunds will be processed within 7 days of receiving the returned product. Refunds will be issued in the same form of payment as the original purchase.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at socaldivinity@gmail.com